FAQs

Most frequent questions and answers

Please contact us at within an hour of order placement at orders@thejunglebean.com if you need to make changes to an already existing order. We will make every effort to accommodate your change request but cannot guarantee that we will be able to do so.

We accept all major credit cards. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order is shipped.

Yes, your plant will look like the plant pictured on the product page. And remember, these plants are bred to thrive and will become more lush and beautiful over time given the proper care. 

We ship orders anywhere in the contiguous United States (except California). Orders, once processed and packed up, will ship to you from Seattle, WA via USPS 2-3 Day Priority Mail. Orders are usually taken to the post office Tuesday through Friday of each week. 

Shipping Options
  • $9.00 for shipped orders of 4 plants or less
  • $16.00 for shipped orders of 5 plants or more

Please keep your location’s temperature in mind when placing an order, especially if your package will need to sit outside once it is delivered. If your package will need to sit outside for an extended period of time in extreme temperatures, please consider using a different shipping address or waiting until the weather is better suited for shipping.

If your plant was damaged during transit, please send us an email (with photos) at orders@thejunglebean.com so we can get it sorted out.

We handle returns and replacements on a case-by-case basis with the ultimate objective of making our customers happy. If you’re not happy with your recent purchase, please email us at orders@thejunglebean.com

We offer free local delivery in parts of Seattle, WA only with minimum orders of $40.00

 Free pickup of your online order is available at our store during our regular business hours. All retail orders must be placed online – no walk-ins. 
 
You’ll receive an additional email once your plants are ready to be picked up. Once you’re at store entrance, please call 206-483-5742 with your name and Order #, and we’ll bring your plants out! Orders must be picked up within one week.